General terms and conditions

Standard information form – Non-internet package

The combination of travel services offered to you is a package within the meaning of Directive (EU) 2015/2302 and Article L.211-2 II of the French Tourism Code.

You will therefore benefit from all the rights granted by the European Union applicable to packages, as transposed in the French Tourism Code. Office de Tourisme Millau Grands Causses will be fully responsible(s) for the proper execution of the package as a whole.

In addition, as required by law, Office de Tourisme Millau Grands Causses has protection in order to refund your payments and, if transport is included in the package, to ensure your repatriation in the event that it becomes insolvent.

Essential rights under Directive (EU) 2015/2302 transposed into the Tourism Code

Travelers will receive all essential information about the package before concluding the package travel contract.

The organizer as well as the retailer are responsible for the proper performance of all travel services included in the contract.

Travelers are provided with an emergency telephone number or contact details enabling them to reach the organizer or retailer.

Travelers may transfer their package to another person, subject to reasonable notice and possibly subject to payment of additional fees.

The package price may only be increased if specific costs increase (e.g. fuel prices) and if this possibility is explicitly provided for in the contract, and in any case may not be changed less than twenty days before the start of the package. If the price increase exceeds 8% of the package price, the traveler may withdraw from the contract. If the organizer reserves the right to increase the price, the traveler is entitled to a price reduction in the event of a reduction in the corresponding costs.

Travelers may rescind the contract without paying rescission fees and be fully reimbursed for payments made if one of the essential elements of the package, other than the price, undergoes a significant change. If, before the start of the package, the professional responsible for the package cancels it, travelers may obtain reimbursement and compensation, if applicable.

Travelers may cancel the contract without paying resolution fees before the start of the package in the event of exceptional circumstances, for example if there are serious safety issues at the destination that are likely to affect the package.

In addition, travelers may, at any time prior to the start of the package, rescind the contract upon payment of an appropriate and justifiable rescission fee.

If, after the start of the package, important elements of the package cannot be provided as planned, suitable alternative services must be offered to travelers at no extra charge. Travelers may rescind the contract without paying a rescission fee when services are not performed in accordance with the contract, this significantly disrupts the execution of the package and the organizer does not remedy the problem.

Travelers are also entitled to a price reduction and/or compensation in the event of non-performance or poor performance of travel services.

The organizer or retailer must provide assistance if the traveler is in difficulty.

If the organizer or retailer becomes insolvent, any amounts paid will be refunded. If the organizer or retailer becomes insolvent after the start of the package and transportation is included in the package, repatriation of travelers is guaranteed. Office de Tourisme Millau Grands Causses has taken out insolvency protection with APST, 15 avenue Carnot – 75017 Paris, tel 01 44 09 25 35, email: info@apst.travel.

Travelers can contact this organization, if services are refused to them due to the insolvency of Office de Tourisme Millau Grands Causses.

Directive (EU) 2015/2302 transposed into national law: www.legifrance.gouv.fr (art. L211.1 et seq. of the Tourism Code).

Standard information form – Internet package travel

The combination of travel services offered to you is a package within the meaning of Directive (EU) 2015/2302 and Article L.211-2 II of the French Tourism Code. You will therefore benefit from all the rights granted by the European Union applicable to packages, as transposed in the Tourism Code. Millau Grands Causses Tourist Office will be entirely responsible for the proper execution of the package as a whole. In addition, as required by law, Office de Tourisme Millau Grands Causses has protection to refund your payments and, if transport is included in the package, to ensure your repatriation in the event that it becomes insolvent.

Essential rights provided by Directive (EU) 2015/2302 transposed in Travelers will receive all essential information about the package before entering into the package travel contract.

The organizer as well as the retailer are responsible for the proper performance of all travel services included in the contract.

Travelers are provided with an emergency telephone number or contact details enabling them to reach the organizer or retailer.

Travelers may transfer their package to another person, subject to reasonable notice and possibly subject to payment of additional fees.

In addition, travelers may, at any time prior to the start of the package, rescind the contract upon payment of an appropriate and justifiable rescission fee.

Travelers are also entitled to a price reduction and/or compensation in the event of non-performance or poor performance of travel services.

The organizer or retailer must provide assistance if the traveler is in difficulty.

Travelers can contact this organization, if services are refused to them due to the insolvency of Office de Tourisme Millau Grands Causses.

Directive (EU) 2015/2302 transposed into national law: www.legifrance.gouv.fr (art. L211.1 et seq. of the Tourism Code)

Standard information form – Travel services by any means

If you purchase this travel service, you will benefit from the rights granted by the Tourism Code. Millau Grands Causses Tourist Office will be responsible for the proper execution of the travel service. In addition, as required by law, Millau Grands Causses Tourist Office has protection in order to refund your payments in the event that it becomes insolvent.

Essential rights provided by Directive (EU) 2015/2302 transposed into the Tourism Code:

Travelers will receive all essential information about the travel service before entering into the travel contract.

The service provider as well as the retailer are responsible for the proper execution of the travel service.

Travelers are provided with an emergency telephone number or contact point details enabling them to reach the service provider or retailer.

Travelers may assign their travel service to another person, subject to reasonable notice and possibly subject to payment of additional charges.

The price of the travel service may only be increased if specific costs increase and if this possibility is explicitly provided for in the contract, and in any case may not be changed less than twenty days before the start of the trip. If the price increase exceeds 8% of the travel service price, the traveler may withdraw from the contract. If the service provider reserves the right to increase the price, the traveler is entitled to a price reduction in the event of a reduction in the corresponding costs.

Travelers may rescind the contract without paying rescission fees and be refunded any payments made in full if one of the essential elements of the contract, other than the price, undergoes a significant change. If, prior to the start of the service, the professional responsible cancels the service, travelers may obtain reimbursement and compensation, if applicable.

Travelers may cancel the contract without paying resolution fees prior to the start of the service in the event of exceptional circumstances, for example if there are serious safety issues at the destination that are likely to affect the trip.

In addition, travelers may, at any time prior to the start of the trip, rescind the contract upon payment of an appropriate and justifiable rescission fee.

If, after the start of the trip, important elements of the trip cannot be provided as planned, suitable alternative services must be offered to travelers at no extra charge. Travelers may rescind the contract without paying a rescission fee when services are not performed in accordance with the contract, this significantly disrupts the execution of the trip and the service provider does not remedy the problem.

Travelers are also entitled to a price reduction and/or compensation in the event of non-performance or poor performance of the travel service.

The service provider or retailer must provide assistance if the traveler is in difficulty.

Travelers can contact this organization, if services are refused to them due to the insolvency of Office de Tourisme Millau Grands Causses.

Directive (EU) 2015/2302 transposed into national law: /www.legifrance.gouv.fr (art. L211.1 et seq. of the French Tourism Code)

CONDITIONS PARTICULIERES DE VENTE DE FORFAITS ET DE SERVICES TOURISTIQUES de l’Office de Tourisme de Millau Grands Causses

In accordance with article R211.4 of the French Tourism Code, the present special terms and conditions of sale are intended to inform customers of the Millau Grands Causses Tourist Office prior to the signing of the contract.

In accordance with article L211.9 of the French Tourism Code, this pre-contractual information will form an integral part of the contract and may only be modified as part of an agreement expressly agreed between the parties.

These CPVs may be modified and updated by the OT at any time. The applicable CPVs are those in force at the time of the order.

These CPVs are communicated to the customer at the time of booking a service with the OT and can be consulted and downloaded from the website: https://www.millau-viaduc-tourisme.fr/

1. Formation of the contract

1.1 – General provisions

The reservation of any of the tourist services (accommodation, transport, stays, guided tours, ticketing…) offered by the Tourist Office on the EXPLORE MILLAU marketplace and at the sales counter, implies unreserved acceptance of the provisions of our special conditions of sale (CPV).

The Millau Grands Causses Tourist Office is not the sole Seller of all the products available on the EXPLORE-MILLAU marketplace; the Seller, whose name is indicated on the description sheet of each Product, is the Buyer’s co-contractor of the purchase contract and publishes its own general terms and conditions of sale. As such, the Seller’s special conditions of sale apply.

1.2 – Contract formation

For incoming products: The reservation is considered firm and definitive from its confirmation translated by the sending of the order form completed, dated, signed by both parties and a deposit of 30% before the start of the services ordered and before the deadline shown on the latter.

For any reservation less than 30 days before the start of the service, the balance of the service is due upon booking.

For entertainment or tourist activity services offered by the Tourist Office, the customer, after checking the details of your order and subject to having previously read the general conditions of sale must proceed to full payment of his order in order to formalize the sales contract.

The confirmation of the order following the reservation (e-mail, receipt or voucher) is necessary to obtain any document included in the reservation file. It must be given to each partner concerned at the start of the service. In the event that you do not receive an order confirmation, it is your responsibility to contact the Tourist Office as soon as possible.

The contract formed under the aforementioned conditions is binding on all participants identified on the booking, who unreservedly accept the present sales conditions and undertake to respect them.

It is expressly reminded that an order may be subject to the application of several general sales conditions stipulated on the product sheets depending on the nature of the services chosen.

2. Terms of service

The duration of each service is that stipulated on the Millau Tourist Office website. For certain services to be carried out correctly, the customer must arrive on the day specified and at the times mentioned, or contact the seller directly in the event of delay.

2-1 For stays with accommodation

Accommodation services included or not in a package are calculated in number of nights (overnight stays). Prices include room rental and breakfast, or half-board, or full-board. Services included in the package are specified on the product sheet on our website or in our various brochures for each service. Unless otherwise specified in the contract, they do not include mealtime drinks or any other supplements. When a customer occupies alone a room designed to accommodate two people, he is charged a supplement called “single room supplement”.

In the case of a reservation of accommodation, we ask you to inform the hotelier directly of your arrival time, some hotel establishments do not have night reception.

2-2 For ticketing

Ordered tickets are not sent by mail except in cases specific to certain providers.

2-3 For the reservation of tourist activities and animations of the Office de Tourisme Millau Grands Causses

For all tourist activities and animations, the service may be cancelled by the OT in view of bad weather conditions or in the cases of force majeure referred to in article de 6.3 of the present CPV – in this case you will be refunded the amount paid without for that claiming any compensation. All participants must comply with safety, caution and traffic regulations, and follow the guide’s advice throughout the tour. Children are the sole responsibility of their parents, guardians, teachers or guardians. As the services take place on foot, participants must be equipped with good footwear and clothing suitable for the day’s weather conditions.

The customer must arrive on the specified day at the times and places mentioned on the contract.

The minimum group size for each service is mentioned on each product sheet. In the case of over-the-counter sales, the customer will be informed verbally of the conditions under which the services will be provided.

In exceptional circumstances, we may be forced to cancel a tour if the minimum number of participants is not reached. This decision will be communicated to you in accordance with the terms of article 6.2 of the present CPV. In the event of cancellation by OT, your payments will be refunded in full, without further compensation. All costs incurred by the customer remain his responsibility.

2-4 For receptive products:

Arrival: the customer must arrive on the day specified and at the times mentioned on the booking contract. In the event of impossibility, late arrival or last-minute impediment, he/she undertakes to inform the Millau Tourist Office and must notify the first service provider whose address and telephone number appear on the voucher. Delay: the tour will then be shortened, or maintained in its original duration, depending on the guide’s availability.

3. Withdrawal

The 14-day right of withdrawal does not apply to accommodation, transport, catering, leisure services (ticketing, guided tours…) which are provided on a specific date or period in application of article L121-21-8, 12° of the French Consumer Code.

The 14-day right of withdrawal does not apply to products on sale in the Millau Grands Causses Tourist Office store. Products are neither exchangeable nor refundable.

4. Prices

All prices are displayed in euros and include VAT or according to the special travel agency regime or net of VAT.

Unless otherwise stipulated in a service description confirmed in the contract, the following are not included in the price: expenses of a personal nature, insurance, optional or optional services not included in the service description and, where applicable, the tourist tax.

5. Payment

5.1 For receptive products:

All bookings are subject to payment in full of the service or payment of a deposit and a balance due 30 days before the start of the service, depending on the type of service subscribed to, as indicated on our media and on the contract. For services subject to the payment of a deposit and a balance less than 30 days before the start of the service, the full amount of the service must be paid at the time of booking.

Payment is made:

By bank cheque: made payable to the Trésor Public, and a photocopy of the passport or national identity card may be requested,

By bank transfer: IBAN (see invoice and/or contract).

For receptive products, 10 days before the start date of the services, the TO will send the customer the various exchange vouchers to be handed in when visiting each service provider.

5.2 For products at the sales counter:

The TO will send an invoice to the customer after full confirmation of the registration.

In cash: in euros only, at the OT offices within the limit stipulated by articles L112-6 and D112-3 of the Code Monétaire et Financier,

By bank cheque: made payable to the Trésor Public, and a photocopy of passport or national identity card may be requested,

By bank card: in the OT offices and on the website by cards from the Carte Bleue, Visa, Europcard/Mastercard networks are accepted), via a secure payment system that is fully encrypted and protected in such a way that no third party can gain knowledge of it during transport on the network.

Holiday vouchers: it is possible to pay by vacation vouchers, either in part or in full. No change will be given for vacation vouchers.

5.3 For products sold online:

By bank card: cards from the Carte Bleue, Visa, Europcard/Mastercard networks are accepted, via a secure payment system that is fully encrypted and protected in such a way that no third party can gain knowledge of it during transport on the network.

By ANCV-connect cheque: it is possible to pay by ANCV-connect cheque, either in part or in full. No change will be given on vacation vouchers.

6. Cancellation conditions

We would like to draw your attention to the fact that certain services are not cancelable and refundable.

6.1 Due to the customer:

In accordance with article L. 211-14, I of the French Tourism Code, the customer may cancel the contract at any time prior to the start of the service, subject to compliance with the following procedure and refund conditions:

– Any partial or total cancellation must be notified by e-mail to groupes@ot-millau.fr for receptive products and to contact@ot-millau.fr for individual services, or by registered letter with acknowledgement of receipt to the Millau Grands Causses Tourist Office

6.1.1 Cancellation of receptive products, resolution/cancellation fees are established as follows, except for specific contractual indications

– 30 days before the date of the stay, 10% of the price of the stay will be retained,

– between the 30th and 10th day inclusive before the start of the stay: 30% of the price of the stay will be retained,

– between the 10th and 2nd day inclusive before the start of the stay: 50% of the price of the stay will be retained,

– less than 2 days before the start of the stay or in the event of no-show: 100%.

In the event of interruption of the stay by the customer, no refund will be made.

A partial cancellation corresponds to a reduction in one of the elements of the service. The pro rata rule will be applied on the basis of the compensation arrangements set out above.

These provisions do not apply, where an amicable agreement is reached between the tourist office and the customer.

6.1.2 Cancellation of tourist activities and events organized by the Office de Tourisme Millau Grands Causses, resolution/cancellation fees are established as follows, unless otherwise specified in the contract:

-+ if cancellation occurs less than 48 hours before the start of the event, no refund, postponement or exchange will be made. 100% of the price of the service will thus be retained.

6.1.3 Cancellation of tickets: resolution/cancellation fees are established as follows, unless otherwise specified in the contract:

Tickets cannot be taken back, exchanged or refunded.

6.1.4 Cancellation of external tourist services resold at the sales counter:

The Tourist Office’s cancellation conditions apply and may vary depending on the service.

6.1.5 Cancellation of outdoor tourist services online at the marketplace:

The provider’s cancellation conditions apply and may vary depending on the service.

6.1.6 Cancellation of individual sports holidays:

Cancellation of the booking by the customer will not result in any reimbursement of the amount of the service received by the Millau Grands Causses Tourist Office. In the event of force majeure and on presentation of proof only, the Millau Grands Causses Tourist Office will reimburse the customer 75% of the amount of the service.

6.2 Due to the OT

6.2.1 Cancellation of receptive products:

In accordance with article L. 211-14, III of the French Tourism Code, the TO may cancel the contract and reimburse the customer in full for payments made, without any further compensation, if:

1. The number of people registered for the tourist service or package is less than the minimum number specified in the contract and the TO notifies the customer of the cancellation of the contract within the period specified in the contract, and no later than:

20 days before the start of the service if its duration exceeds 6 days,
7 days before the start of the service if its duration is 2 to 6 days,
48 hours before the start of the service if its duration is less than 2 days.
2. Other cases of cancellation by the tourist office: If the tourist office cancels the service before the start of the event, the customer, without prejudice to any claims for damages, will be reimbursed immediately and without penalty for the amount paid. In addition, the customer will receive compensation at least equal to the penalty that would have been incurred if the cancellation had been made by the customer on that date. These provisions do not apply where an amicable agreement has been reached for the customer to accept a substitute service offered by the Tourism Office.

6.2.2 Cancellation of tourist activities and events by the Office de Tourisme Millau Grands Causses,

In the event of cancellation by the Office de Tourisme Millau Grands Causses of one of its tourist activities or events, the Office de Tourisme Millau Grands Causses will inform the customer by any means. The customer, without prejudice to any claims for damages, will be reimbursed without penalty for any sums paid. These provisions do not apply when an amicable agreement has been reached for the customer to accept another service offered by the Millau Grands Causses Tourist Office.

6.2.3 Cancellation of external tourist services resold at the sales counter:

The Tourist Office’s cancellation conditions apply and may vary depending on the service.

6.2.3 Cancellation of outdoor tourist services resold on the marketplace:

The provider’s cancellation conditions apply and may vary depending on the service.

6.2.4 Cancellation of individual sports holidays:

These courses are only organized if the health and weather conditions allow. If these conditions are not met, the course will be scheduled at a later date. Similarly, if the minimum number of participants is not reached, the course will be postponed. If the proposed postponement dates do not suit you, you may request a refund of the sums paid.

6.3 Cases of force majeure

The customer and the tourist office have the right to cancel the contract before the start of the service without paying any cancellation fees when a cancellation or modification is imposed by a case of force majeure, such as – by way of example but not limitation the occurrence of a natural cataclysm, an armed conflict, a labor dispute, an imperative injunction from the public authorities, a transport disruption, an operating accident – i.e. the occurrence of an unforeseeable event, beyond our control and which it is impossible to overcome despite our efforts to resist it.

The party invoking force majeure related to any of the above events must notify the other party by all means in a clear, comprehensible and apparent manner on a durable medium as soon as possible. Where possible, the parties may consult each other prior to performance, to consider in good faith whether the contract should be continued or terminated. The party aggrieved by the non-performance of the obligation prevented by the event in question shall have the right to cancel the service without notice. In application of article 1148 of the French Civil Code, no damages or interest will be due.

6.4 Refunds for cancellation

Unless the tourist office and the customer agree to postpone the service, in the event of cancellation and in accordance with the terms of article R211-10 of the French Tourism Code, the tourist office will make the refunds required under II and III of article L. 211-14 or, under I of article L. 211-14, reimburse all payments made by or on behalf of the traveler, minus the appropriate resolution costs. Such refunds to the traveler shall be made as soon as possible and in any event no later than fourteen days after resolution of the contract.

7. Booking changes

7.1 For inbound products:

Decrease in headcount: in the event of a decrease in headcount occurring one month prior to the date of stay, a re-evaluation of the cost of the trip will be considered. In the event of a reduction in the number of participants less than 20 working days before the date of the trip, the total cost of the trip will be due. No refunds will be made, except by prior agreement. Increase in numbers: the contract is drawn up for a specific number of people. If the final number of participants exceeds the number defined in advance, Millau Tourist Office is not obliged to accept them. It may, however, offer a replacement service. Modification of the program by the customer: any modification of the program requested by the customer must be notified in writing and will be the subject of a new contract. Modification of the program by the Millau Tourist Office: schedules and menus are given in the program as an indication, and may be modified according to the imperatives imposed by the service providers. Millau Tourist Office reserves the right to modify the program and order of visits at any time, in the event of force majeure or events beyond its control.

7.2 For tourist activities and events organized by the Millau Grands Causses Tourist Office:

In accordance with article L211-13 of the French Tourism Code, the Tourist Office may, before the start of the service, unilaterally modify the clauses of the contract other than the price, in accordance with article L211-12 of the French Tourism Code. Unilateral modification by the Tourism Office will be possible without opposition from the customer if it is minor, provided for in the contract (weather conditions, number of participants, availability of the service provider according to his craft, or agricultural activity…) AND the customer is informed as soon as possible in a clear and written manner.

If the contract is terminated and the customer does not accept another service, the OT will reimburse all payments made by the customer as soon as possible and in any event no later than fourteen days after the contract is terminated, without prejudice to compensation pursuant to article L 211-17 of the Tourism Code.

7.3 For individual sports holidays:

Modification by Millau Grands Causses Tourist Office:

Modification by the customer:

If the customer wishes to modify his commitment more than two months in advance, or within a period of less than two months on presentation of a medical certificate attesting to an injury making participation impossible, he may request to postpone this service, subject to availability.

8. Lateness

8.1 For tourist activities and events organised by the Millau Grands Causses Tourist Office:

When a service specifies a precise time and place for the start of the service, in the event of lateness on the part of the customer, the latter must notify the tourist office as soon as possible by telephone on 05.65.60.02.42 during switchboard hours, or the guide, on the telephone number indicated on the booking confirmation. Any services not consumed as a result of this delay will remain due and cannot give rise to any reimbursement.

8.2 For receptive products

In the event of impossibility, late arrival or last-minute impediment, the customer undertakes to notify the service provider whose address and telephone number appear on the voucher. The visit will be shortened or maintained in its original duration depending on the provider’s availability.

9. Assignment of the contract

In accordance with articles L211-11 and R211-7 of the French Tourism Code, the customer may, as long as the contract has not produced any effect, no later than 7 days before the start of the service and by any means enabling an acknowledgement of receipt to be obtained, inform the Tourism Office of the assignment of the contract to another person who satisfies all the conditions applicable to this contract and who meets the same conditions as the initial customer for carrying out the service.

In the event of assignment, the customer and the assignee will be jointly and severally liable for payment of the balance of the price as well as any additional fees, charges or other costs occasioned by such assignment. The TO will inform of the actual costs of the assignment, which shall not be unreasonable or exceed the cost actually incurred by the TO as a result of the assignment of the contract.

10. Responsibilities

The tourist information office offering tourist services to a customer is the customer’s sole interlocutor and is answerable to the customer for the performance of the services ordered and the obligations arising from these special conditions of sale. He is fully responsible for the performance of the services provided for in the contract, whether these services are performed by himself or by other service providers from whom he would directly receive the proceeds of the sale, and is obliged to provide assistance to the customer in difficulty in accordance with the terms of article R221-10 (useful information on health services, local authorities and consular assistance, to make long-distance communications and to find other travel services). It cannot be held responsible for the sale concluded between the customer and a service provider using the EXPLORE MILLAU marketplace if the latter has published its own general conditions of sale on its product sheet.

The OT cannot be held responsible for booking errors that are attributable to the customer or that are caused by exceptional and unavoidable circumstances, for the total or partial non-performance of the services ordered in a case of force majeure as defined in article 6.4 of the present CPV, the act of a third party, poor performance of its obligations by the customer, or in the event of fault on the part of the latter.

The customer shall inform the OT, as soon as possible having regard to the circumstances of the case, of any non-conformity noted during the performance of a travel service included in the contract. The TO shall not be liable for damages of any kind that may result from temporary unavailability of the site or interruption of the customer’s connection during the check-in, booking or payment process.

If any of the travel services is not performed in accordance with the contract the TO shall remedy the non-conformity, unless this is impossible or involves disproportionate costs, taking into account the significance of the non-conformity and the value of the travel services concerned. If the Tourist Office does not remedy the non-conformity within the reasonable period set by the customer, the customer may remedy the non-conformity himself and claim reimbursement of the necessary expenses.

The Tourist Office’s programs depend on the opening days and times of the various monuments, museums and establishments. In the event of unforeseen closures, the Tourist Office cannot, under any circumstances, be held responsible for the non-fulfillment of a program that is not due to its own fault.

The Tourist Office cannot be held responsible for the total or partial non-performance of the services ordered or for the total or partial non-fulfillment of the obligations stipulated in the present general conditions of sale, in the presence of fortuitous events, cases of force majeure, poor performance or faults committed by the customer, or unforeseeable and insurmountable acts of a third party unrelated to the provision of the services.

11. Insurance

When you book, the tourist office offers you the opportunity to take out cancellation insurance for certain services. We invite you to check that you do not otherwise benefit from these guarantees. The information document summarizing the main insurance coverages and exclusions is available on request from the tourist office. We invite you to read them carefully.

In all other cases, we invite you to check that you also benefit from these guarantees with the insurer of your choice, whom it will be your responsibility to contact directly in the event of a claim, other than one involving the full liability of the tourist office, before or during the service, in order to trigger the appropriate procedure.

12. Protection of personal data

The Tourist Office may collect personal data necessary for the computer processing of your registration, its follow-up, the sending of newsletters, promotions and solicitations or as part of quality surveys (via e-mail, SMS messages, telephone calls and postal mail). You may unsubscribe at any time by clicking on the hypertext link provided for this purpose at the bottom of each communication, by sending an e-mail to contact@ot-millau.fr, or by post to Office de Tourisme de Millau Grands Causses, 1 place du Beffroi 12100 MILLAU, providing proof of your identity.

In accordance with the RGPD you benefit from the right of access and rectification, updating, portability and deletion of its data concerning you that you can exercise with the data controller of Office de Tourisme de Millau Grands Causses, 1 place du Beffroi 12100 MILLAU AND e-mail of the personal data controller contact@ot-millau.fr. Unless you notify us to the contrary in connection with a limitation or opposition to the processing of your personal data, we reserve the right to use this information to send you various aforementioned documentation.

You also have the right to lodge a complaint with the CNIL.

13. Intellectual property/photos/illustrations

The photos, maps and illustrations contained in the brochures and/or website are illustrative and non-contractual. Any reproduction or commercial or non-commercial exploitation of these elements is strictly forbidden without prior written authorization.

Also forbidden is the repeated and systematic extraction of protected or non-protected elements from the www.millau-viaduc-tourisme.fr website causing any prejudice whatsoever to the Office de Tourisme de Millau Grands Causses or any of its service providers or suppliers.

14. Archiving the contract

Any contract concluded with the customer corresponding to an order amounting to more than 120 euros inclusive of tax will be archived by the OT for a period of 10 years in accordance with articles L213-1, R213-1 and R213-2 of the French Consumer Code.

The OT will archive this information and produce a copy of the contract at the customer’s request.

15. Complaint / Dispute

These CPV are subject to French law.

Any complaint relating to a service must be sent to the Office de Tourisme de Millau Grands Causses by email: contact@ot-millau.fr OR by registered letter with acknowledgement of receipt within 7 days of the end of the service provided.

The complaint must specify the details of the facts of the complaint, the date of the service and the order number.

After contacting our Marketing Department and failing a satisfactory response from the Marketing Department within 60 days, or if the response received is unsatisfactory, the customer may appeal to the Tourism and Travel Ombudsman (www.mtv.travel).

If the sale is made online, the customer has the option of using the platform available on the https://webgate.ec.europa.eu/odr website to settle their dispute.

Any dispute that cannot be settled amicably will fall exclusively within the jurisdiction of the Millau judicial court for a legal entity, and in the case of an individual, jurisdiction is assigned to the competent court in accordance with article L141-5 of the French Consumer Code.

The customer acknowledges having read and accepts the present General and Special Conditions of Sale of the Office de Tourisme Millau Grands Causses.

OFFICE DE TOURISME MILLAU GRANDS CAUSSES

1 Place du Beffroi – 12100 MILLAU

Tel. : 05 65 60 02 42

contact@ot-millau.fr

Website : www.explore-millau.com

Market place : www.explore-millau.com/reserver

Immatriculated in the register of travel and stay operators n° IM012120017

L’Office de Tourisme Millau Grands Causses is subscribed to a professional civil liability insurance with AXA France IARD, 26 Rue Drouot, 750009 Paris – and has a financial guarantee with APST, 15 Avenue Carnot, 75017 Paris.

Intra-Community VAT: FR89429527989

N°SIRET: 42952798900025 – Code APE: 7990Z